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privacy
policy

Creative Schools takes the protection and privacy of your personal data very seriously. This policy outlines how we process any personal data we collect, either through the website, email or via offline communications. Creative Schools will never sell your personal data on to third parties.

Creative Schools Ltd (“Creative Schools”, “us”, “we” or “our”) is the operator of creativeschools.co.uk and is the data controller, with its registered office in 115 Mare Street, London, E8 4RU.

Personal Data Collection

Personal data (“data”) means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We collect and store data at a number of points, including when you:

  • Contact us regarding our services, either by telephone or email
  • Complete an enquiries form on our website
  • Enter into an online chat on our website
  • Leave a comment on our website
  • Subscribe to our mailing list

This data may include:

  • Your name
  • Your email address
  • Your school/company website URL
  • Your school/company name
  • Your product preferences or service interests
  • Your telephone number
  • Geographical data about your location
  • An archive of conversations via online chat
  • Your IP address

If you complete a form on our website we will only process your data in the manner intended in order to complete your request. We do not process or store any sensitive personal data.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

We collect this data for the following reasons:

  • To provide you with information that you request from us
  • To contact you following an enquiry either by post, phone or email
  • To provide our customers with ongoing support
  • To provide information relating to services undertaken by Creative Schools
  • To allow the approval and facilitation of comments on our website.
  • To help protect our website against brute force attacks, spammers and other malicious activity

We may also occasionally provide you with information about related services that may be of interest. You may unsubscribe from these communications by emailing info@creativeschools.co.uk with the subject line ‘unsubscribe’.

Cookies

Cookies are small text files that are placed on your device to help our website provide a better user experience. Cookies are stored on your individual device and you have full control over their use.

How to change your cookie settings

All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. To understand these settings, the following links may be helpful, or you can use the Help option in your browser for more details.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
If you choose to disable cookies, you may not be able to use all the features on our website.

Google Analytics

Like many websites, we use Google Analytics to collect information about visitor behaviour. We do this to help us improve our site. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This analytics data is not tied to personally identifiable information (e.g. your name or address) so this information cannot be used to identify who you are.

Below is a description of the Google Analytics cookies we may use on this site and what they are used for:

Name Purpose Expires
_utm.gif Logs details about visitor’s browser and computer End of session
_utma Used to distinguish users and sessions 2 years
_utmb Used to determine new sessions/visits 30 mins
_utmc Used to determine the duration of a visit End of session
_utmv Use to determine visitor behaviour during a session End of session
_utmz Stores the traffic source that explains how the user reached the site 6 months
_utmt Used to throttle request rate. 10 minutes
_ga Used to distinguish users 2 years
_gid Used to distinguish users 24 hours

You can find more detailed information about the Google Analytics Cookies we use at developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Other Third Party Cookies

We use third party plugins to integrate with other websites or services. For these to work they may set cookies through our site. We do not control these Cookies and you should refer to their websites for their respective privacy policies or for further information on how to opt out of them collecting any data regarding your interaction on our website. Alternatively you may deactivate or restrict the transmission of Cookies by changing the settings of your web browser.

These include: LiveChat, MailChimp, our social media websites such as Twitter, Linkedin and YouTube;

Third party disclosure

We use trusted external companies to provide the following services; technical data analysis (Google Analytics), mailing list creation, storage and facilitation of email (MailChimp), and live chat facilitation, storage and reporting (LiveChatInc). Each of our third-party providers are carefully selected, meet high data protection and security standards. We only share personal data with them that is necessary for the services they provide and they will only process that data in accordance with our instructions. We never sell your data to any third party.

Retention Periods

If you are a client and choose to leave Creative Schools, we will remove your personal data within 30 working days.

If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

IP addresses that break our security parameters may be stored for 30 days in order to prevent brute force (repeat) attacks or malicious activity.

Our Clients’ websites

Creative Schools builds and hosts websites for a number of schools and educational organisations. Each of these websites are owned by the school or organisation (data controller) and abide by their own privacy policy. As data processor, we may process information in the manner they have instructed us to do so. This includes the submission of forms on their websites, where we securely store or email submissions to a contact at the school. We do not process this information in any other way and never disclose this information to any other party, unless required to do so by law.

Security and storage of your  data

We take the security and storage of your information very seriously. We have put in place suitable physical, technical and operational procedures in place to ensure the safeguarding and security of your information.

Links to other websites

This privacy policy does not cover any third party websites that may be linked within content found on creativeschools.co.uk. Please note that we are not responsible for the content on other websites.

Your rights

As an individual you are empowered by certain rights concerning your personal data.

  • You have a right to access your personal data that we hold on record. To do so please email us at info@creativeschools.co.uk
  • You can unsubscribe from any marketing activity by emailing info@creativeschools.co.uk with the subject line ‘unsubscribe’.
  • You have the right to stop us from processing your information in any way and for the right to be ‘forgotten’. In which case, we will remove all your personal data from our records. To do so, please email us at info@creativeschools.co.uk

 

Data breaches

In the unlikely event of a data breach, we will ensure that our obligations are complied with under data protection laws.

Updates to our Policy

We may make changes to this policy and publish any such changes to our website.

Further Questions

If you have any further questions, please contact us at info@creativeschools.co.uk